Products may be returned ONLY if authorized by MDC in writing, which may be given or withheld in its sole discretion. All requests for returns must be made in writing within 30 days of Buyer’s receipt of the Products. Returns will not be accepted on Products or for any partial orders, imported goods, or on any made to order materials. Buyer shall pay a restocking charge of not less than 35% on any returned Products. Where custom goods or non-stock goods are involved, Buyer shall be responsible for all related work in progress; however, MDC shall take reasonable steps to mitigate damages upon receipt of written cancellation notice from Buyer. A Return-Goods-Authorization (RGA) number must be obtained from MDC prior to any return of Products.
If you have any questions, contact customer service at 847.437.4000